HOW OUTSOURCING CAN BENEFIT YOUR BUSINESS
Let’s face it, carrying out those mundane administration tasks was not why we started out in business.
For many of us the what we imagined running our own business to be like and the reality are very different.
For most its the tiresome mundane tasks that keeps our businesses running smoothly.
These days more and more small business owners are seeing the benefits of outsourcing. Apart from it improving efficiency and saving on costs, it allows us to focus on the core aspects of our business.
The mostly commonly outsourced tasks business owners outsource are
- Business administration
- IT support
- Research and marketing
- Creative services
- Customer care
- Payroll
- HR support
So, let’s look at how outsourcing can benefit us
Saving on costs
This is probably the main reason small business owners outsource their tasks. As we know the largest expense for a business is the people. When you take into account recruitment costs, salaries, national insurance, IT equipment, training and on-going development, holiday pay, it is a significant investment to make.
Some of us just cannot afford to employ staff on a full-time basis and some of us who do have staff would prefer that they are focused solely on what they do best.
For those of us who don’t want to take someone on full time or add to our salary bill but need an extra pair of hands every now and then, outsourcing is an ideal solution.
Specialist skills
For many small business owners, it doesn’t make sense to employ a specialist in all business areas. More often than not, you don’t need a full-time bookkeeper, credit controller, customer care advisor, marketing manager or PA.
Many owners end up carrying out HR, IT and Finance tasks as well as taking care of the business development and marketing strategies.
By outsourcing these types of tasks, you gain access to specialist skills when you need them allowing you to focus on what you do best.
Focus on core business
Outsourcing the administration and specialist tasks above will free you up to focus on what you are best at.
Allowing your staff, the ability to focus on what they do best, instead of bogging them down with tasks they are not cut out for or even like creates a happier, more motivated and productive workforce.
More importantly you and your management team can focus fully on the growth and profit of your business.
Improved customer service
These days customer care has never been so important especially with social media making it much easier for the customer to review your services good or bad.
Many small business owners are starting to realise the benefits of outsourcing their customer care needs.
Outsourcing to a company that specialise in contacting customers on your behalf to see if they are happy with the service, keeping them informed of progress or smoothing things over when things go wrong, can be an invaluable investment to make.
Keeping the customer happy is what keeps them coming back and recommending you to their family and friends.
Summing Up
So, to sum up, the benefits of outsourcing your non-core business tasks not only reduces costs, improves efficiencies and processes within your business, but gives you a better focus on your core business activities.
